IT Service Management Specialist – IT Support (100%)

About the role

KLK Kolb, a leading European alkoxylation company with about 550 employees and three production sites in Europe, is looking for an IT Service Management Specialist for its Hedingen site. The role covers first-level IT support for EU sites, device setup and user administration, and works closely with KLK Group IT on escalation and harmonisation of support processes.

Key responsibilities

• Manage the IT hotline (first-level support) by telephone, on-site and remotely, including for EU sites
• Work with KLK Group IT on escalation, resolution and alignment with global standards, tools and processes
• Coordinate field service employees, support second-level support and escalate hardware issues to vendors
• Set up, install and relocate PCs, laptops and phones, and manage user accounts
• Ensure devices meet global endpoint configuration, security and patching standards
• Assist with server maintenance and data backup and perform basic network tasks such as VLAN assignment
• Create technical documentation and take part in IT projects
• Ensure GMP compliance (signing, deviations, change control) and support compliance, security and audit activities

Required profile

• Completed IT apprenticeship (e.g. Informatiker/in EFZ, ICT-Fachmann/-frau EFZ) or comparable qualification
• 2-3 years of experience in first- and/or second-level IT support, ideally in an industrial or production environment
• Willingness to take part in on-call duty rotation and occasional travel to EU sites
• Mutual deputising with the IT Infrastructure Specialist
• Very good German and English; Dutch is a plus

Required skills

• Windows clients, Active Directory, Microsoft 365 and endpoint management (e.g. Intune)
• Ticketing systems and IT hardware
• Basic networking (LAN, VLAN, Wi-Fi)
• An advantage: telephony/PABX, mobile devices, server and backup environments, ITIL (e.g. ITIL Foundation) and experience in a GMP-regulated environment

What we offer

• A varied role with direct contact across functions and sites, in an international environment with cross-site projects in Switzerland and the Netherlands
• Training and certifications, with the possibility of growing into the deputy role of the Lead EU IT Service Management
• Flexible working hours and home office options where operations allow
• Modern employment conditions and attractive social benefits