L2 Application Support Engineer
Adnovum AG · Zurich
Description du poste
About the role
You will ensure the stability of business‑critical applications in a highly regulated financial services environment. The role involves troubleshooting incidents, analysing system behaviour and collaborating with support, engineering and development teams.
Key responsibilities
- Analyse and resolve incidents escalated by L1 support.
- Troubleshoot application issues using logs, monitoring data and technical documentation.
- Coordinate incident resolution with support teams, developers and external providers.
- Monitor application availability, performance and operational health.
- Support deployments, release validation and operational activities.
Required profile
- Degree in computer science, IT or equivalent practical experience.
- Experience in application, production or managed‑services support.
- Knowledge of ITIL‑based incident and problem management processes.
- Fluency in German and English.
- ITIL 4 Foundation certification is a strong plus.
Required skills
- Linux operating system.
- SQL databases and application log analysis.
- Monitoring, observability and ITSM tools.
- Understanding of deployment, release and CI/CD processes.
- Container platforms such as OpenShift, Kubernetes or Docker.
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Adnovum AG
Zurich