Quality Manager – ISO 9001 & Continuous Improvement

About the role

ILC Dover is seeking a Quality Manager to lead and continuously improve its ISO 9001 Quality Management System. Reporting to the Director of Quality Operations, the role ensures compliance, drives audits, and partners with global teams to deliver high‑quality, regulated products.

Key responsibilities

• Maintain and enhance the ISO 9001 QMS in line with the ILC Dover Global Business Management System.
• Develop, control, and update quality procedures, work instructions, and documentation.
• Coordinate internal and external audits, support certification activities, and ensure audit readiness.
• Oversee incoming component inspections, in‑process sub‑assembly checks, and final installation verification.
• Investigate non‑conformances, customer complaints, and process failures using root‑cause analysis and CAPA.
• Partner with supplier quality, operations, engineering, and purchasing to improve quality performance across the product lifecycle.
• Lead continuous‑improvement initiatives, Kaizen events, and Lean projects.
• Act as primary contact for regulatory agencies, certification bodies, and customer audits.

Required profile

• Bachelor’s degree in Engineering, Quality, Science, Management or related field; Master’s preferred.
• 5–10+ years managing quality systems in manufacturing, medical‑device, pharmaceutical or other regulated environments.
• Experience leading audits, supplier quality programs, CAPA systems and continuous‑improvement projects.
• ISO 9001 Lead Auditor certification preferred; ISO 13485, FSSC 22000 or Six Sigma certifications advantageous.
• Fluent in English and French.
• Willingness to travel occasionally for FAT/SAT activities.

Required skills

• ISO 9001 Quality Management System implementation and maintenance.
• ISO 13485, FSSC 22000 standards knowledge.
• CAPA management and root‑cause analysis.
• Six Sigma and Lean methodologies (Kaizen, continuous improvement).
• Audit planning, execution and regulatory compliance.
• Calibration and metrology program oversight.
• Quality metrics collection, analysis and reporting.

What we offer

• 25 days of annual leave.
• 10% of salary in company shares after one year of employment.