Senior Account Manager

About the role

This senior‑level position is based in Switzerland and focuses on managing and growing high‑value enterprise accounts within the pharmaceutical and life‑sciences digital marketing ecosystem. You will act as the central coordination point between clients and internal teams, aligning delivery, operations, and commercial strategy.

Key responsibilities

• Develop and execute mid‑ to long‑term account strategies aligned with global commercial objectives and upselling targets.
• Own overall account profitability, including budgeting, forecasting, and performance tracking on a quarterly and annual basis.
• Manage and expand relationships with key clients across regions, ensuring alignment between local and global stakeholders.
• Lead client meetings to present solutions, gather requirements, and translate business needs into actionable plans.
• Identify and develop new growth opportunities within existing accounts, including expansion into new divisions and business units.
• Oversee onboarding processes for strategic accounts and ensure smooth integration across teams and regions.
• Drive internal coordination across Finance, Legal, HR, Delivery, and Operations to support account success.
• Implement process improvements to enhance efficiency, scalability, and customer satisfaction.

Required profile

• Proven experience in senior account management, business development, or client success roles in a B2B environment.
• Strong background in managing large, complex accounts with responsibility for revenue growth and profitability.
• Experience in pharma, life sciences, or digital marketing/MarTech environments is highly desirable.
• Solid understanding of account planning, budgeting, forecasting, and commercial reporting.
• Excellent communication and interpersonal skills with a strong ability to build long‑term client relationships.

Required skills