Senior Administration Assistant

About the role

The Senior Administration Assistant supports the day‑to‑day operations of IATA’s Geneva office, ensuring efficient delivery of workplace services, procurement processes and executive support. You will work in a dynamic, international environment, collaborating with multiple internal teams and external service providers.

Key responsibilities

• Coordinate international relocations, mobility activities and visa processes for staff.
• Oversee outsourced mailroom, document logistics, parking management and workplace services.
• Manage inventory, sales and distribution of branded corporate merchandise.
• Provide internal customer service, act as a point of contact for staff, visitors and suppliers, and coordinate maintenance issues.
• Handle SAP procurement tasks: create and process Purchase Requisitions, Purchase Orders, Goods Receipts and ensure compliance with policies.
• Support executive activities such as document notarisation, passport renewals, vehicle servicing and logistics for board meetings and VIP visits.
• Identify and propose improvements to administrative and procurement processes, supporting digital transformation initiatives.

Required profile

• Diploma or qualification in Business Administration, Office Management, Hospitality Management, Facilities Management or related field, or at least 3 years of senior administrative experience.
• Proven experience with SAP procurement modules (PR, PO, GR) and supplier coordination.
• Strong customer‑service orientation and ability to work confidently with staff at all levels.
• Experience in an international, multicultural environment is highly desirable.
• Fluency in English and working proficiency in French; additional languages are a plus.

Required skills

• SAP procurement modules

What we offer

• Flexible work options including remote, hybrid and a generous “work from abroad” policy.
• Birthday off, generous time‑off for volunteering and community involvement.
• Access to over 30,000 learning courses and continuous development support.
• Equal pay certification, family‑friendly policies and a focus on diversity, equity and inclusion.