Team Manager (m/f/d) – Zurich

About the role

Tiffany & Co. is seeking a motivated Team Manager to lead a boutique in Zurich. You will be responsible for delivering the iconic Tiffany experience, driving sales performance, and ensuring operational excellence in a luxury retail environment.

Key responsibilities

• Execute retail and sales strategies to meet and exceed KPI targets.
• Maintain high standards of visual presentation, stock quality, and compliance.
• Lead daily coaching sessions, briefings, and team development activities.
• Handle customer issues, elevate client experience, and foster long‑term loyalty.
• Collaborate with back‑of‑house operations and support company initiatives.

Required profile

• Previous experience in luxury retail or a related customer‑facing sector.
• Proven people‑management skills with a track record of achieving sales results.
• Flexibility to work varied roles and non‑traditional hours, including evenings, weekends and holidays.

Required skills

What we offer

• Opportunity to work with a world‑renowned luxury brand.
• Dynamic, collaborative team environment.
• Professional development and training programs.