Technical Support Technician

About the role

The Technical Support Technician provides end‑to‑end assistance for desktop, laptop and peripheral devices across the organisation. You will be the primary point of contact for both routine incidents and critical escalations, ensuring smooth operation of the IT environment.

Key responsibilities

• Diagnose and resolve hardware, software and connectivity issues for desktops, laptops and mobile devices.
• Perform IMAC (Install, Move, Add, Change) activities and break/fix tasks for end‑user equipment.
• Manage the full device lifecycle: configuration, OS imaging, patching, and vendor‑based hardware replacements.
• Utilise SCCM, Intune and ServiceNow for asset tracking, ticket resolution and remote assistance.
• Administer approved software installations, updates and security patching in line with IT policies.
• Provide remote and deskside support using EUC tools and support applications such as MS Office, Outlook and VPN clients.
• Maintain security compliance, antivirus monitoring and desktop policy enforcement.
• Offer VIP support and act as the onsite contact during critical outages.
• Support printers, scanners and other peripherals, including routine maintenance.
• Assist with Active Directory user account management and smart‑hands tasks.
• Document incident resolutions, hardware inventory and technical guides.

Required profile

• Proven experience delivering end‑to‑end technical support in a corporate environment.
• Familiarity with ITIL incident, problem and service request processes.
• Ability to work independently and as part of a team, handling both routine and high‑priority issues.

Required skills

• SCCM
• Microsoft Intune
• ServiceNow
• Windows operating systems
• Basic macOS device handling
• Active Directory
• MS Office suite (Word, Excel, Outlook)
• VPN client configuration
• Printer and scanner troubleshooting
• Remote assistance tools
• Antivirus and security patch management

What we offer

• Opportunity to work with a diverse set of technologies in a dynamic IT environment.
• Exposure to both onsite and remote support scenarios.
• Professional development through hands‑on experience with enterprise‑grade tools.