Vice President of Operations

About the role

The Vice President of Operations will serve as the senior operational leader for a fast‑growing franchise brand in the home services industry. This role drives franchisee performance, operational excellence, and overall system health while partnering with the Brand President on strategic execution.

Key responsibilities

• Partner with the Brand President to execute strategic priorities, operational initiatives, and long‑term growth objectives.
• Provide operational insights and franchisee feedback to support continuous improvement.
• Lead organizational and franchisee change initiatives through clear communication and accountability.
• Collaborate cross‑functionally to ensure operational consistency across the franchise system.
• Establish and reinforce operational standards, best practices, and performance expectations.
• Monitor franchisee performance metrics such as revenue growth, gross margin, lead conversion, and customer satisfaction.
• Identify operational risks and improvement opportunities, partnering with Franchise Business Coaches to resolve them.
• Lead, coach, and develop the Franchise Business Coach team, fostering a high‑performance culture.

Required profile

• Senior‑level experience in operations leadership within a franchise or multi‑unit environment.
• Strong business acumen with a track record of driving performance and profitability.
• Entrepreneurial mindset, adaptability, and passion for developing people and businesses.

Required skills