Account Manager – Client Success (Lausanne)

About the role

We are looking for a proactive Account Manager to own a portfolio of 200 clients in the Romandie region, based in Lausanne. You will be the main point of contact throughout the customer journey, ensuring satisfaction, growth and renewal.

Key responsibilities

• Manage the full lifecycle of 200 accounts from post‑trial engagement to renewal.
• Build and maintain long‑term relationships with key contacts, monitoring expectations and satisfaction.
• Continuously analyse client needs to identify cross‑sell and upsell opportunities.
• Drive organic growth within the segment to maximise account value.
• Conduct health checks, monitor churn indicators and intervene proactively.
• Lead contract negotiations, account reviews and renewal or termination processes.
• Collaborate with Acquisition, Product, Operations and Support teams to deliver a consistent client experience.
• Provide feedback to internal teams based on client insights.

Required profile

• Minimum 2 years of experience in client success, account management or a similar customer‑facing role.
• Proven ability to manage and grow a large, diverse portfolio.
• Strong interpersonal and communication skills in French and English.
• Solution‑oriented mindset with a hospitality attitude.
• Ability to thrive in a fast‑paced environment.
• Valid work permit or Swiss passport.

Required skills

• Confident use of CRM tools.

What we offer

• On‑site meals and premium coffee from an innovative coffee machine.
• 5 weeks of paid vacation plus the option to purchase an extra week.
• Two weeks of “work from anywhere” per year.
• Above‑mandatory pension contribution.
• Generous parental leave and childcare support.
• Half‑fare public‑transport pass.
• Regular team events and weekly sports sessions.