Account Manager - EMEA

About the role

Benchling is an AI platform for biotech R&D, used by scientists to design experiments, capture structured data and run AI agents in their workflows. Its Account Management team supports the most strategic customers, working alongside Professional Services, Product, Sales and technical teams. Account Managers engage regularly with customers, own renewal negotiations and execution, and drive expansion of success packages.

Key responsibilities

• Build and maintain relationships with key stakeholders across Scientific and IT functions, including customer champions and economic buyers.
• Manage complex customers with highly technical implementations.
• Use customer engagement models across the customer journey to ensure satisfaction, governance and expansion opportunities.
• Identify early signs of customer contraction and churn, communicate them and take follow-up action.
• Manage the renewal experience and define new scientific business cases aligned with the customer's objectives.
• Negotiate renewals and expansions of over $100,000 ARR in collaboration with sales, supporting accurate forecasting on adoption, expansion and retention.

Required profile

• BS or M.Sc. in Biology, Molecular Biology, Genetics, Biotechnology, Bioengineering, or life sciences experience.
• 2+ years in account management, customer success, renewal management, sales, professional services or consulting in a SaaS environment.
• 2+ years of commercial negotiation experience.
• Preferred: understanding of Life Sciences R&D processes and scientific concepts.
• Ability to build trust with scientists and director and VP level business and IT leaders.
• Excellent verbal, written and presentation communication skills.
• Self-motivated, adaptable, able to thrive in a fast-paced startup environment.
• Willingness to travel 10-20% depending on customer needs.

What we offer

• Flexible hybrid work: on-site 3 days per week (Monday, Tuesday and Thursday).
• A brief AI-focused exercise or discussion during the interview process.