Brand Ambassador, Experience

About the role

Canada Goose is looking for a Brand Ambassador, Experience for its store in Zurich. You will be the face of the brand and a champion of exceptional guest experiences, building authentic relationships, delivering personalized service and creating memorable moments that inspire loyalty. You combine expert product knowledge, luxury selling techniques and clienteling to drive individual and store performance.

Key responsibilities

• Create personalized, memorable experiences for every guest and build long-term client relationships
• Provide expert product recommendations and styling guidance tailored to each guest's needs and lifestyle
• Deliver luxury selling experiences that drive conversion, units per transaction and overall business performance
• Cultivate a client portfolio through proactive outreach, appointment booking, product launches and brand events
• Host personal shopping experiences and act as a trusted brand expert sharing product knowledge and brand storytelling
• Achieve or exceed personal sales goals and KPIs, and support product and category initiatives
• Support teammates, contribute to store standards and operational readiness, and stay informed on product knowledge and retail trends

Required profile

• Minimum 2 years of retail, hospitality or client-facing experience, preferably in a luxury or premium environment
• Proven track record of achieving sales goals and delivering exceptional customer experiences
• Strong product storytelling and communication skills, confident building trust with diverse clientele
• Adaptable and resilient in a fast-paced retail setting, comfortable standing for long periods
• Flexible schedule including evenings, weekends and holidays
• Additional languages are an asset

Required skills

• Basic proficiency with Microsoft Office, including Word and Excel
• Excellent interpersonal, time management and organizational skills

What we offer

• A comprehensive and competitive Total Rewards Program
• Career growth through internal and external programs
• Goose Rewards and ICON Rewards recognition
• Donation matching and paid volunteer time through CG Gives
• Tools and resources supporting physical and mental health