Client Advisor - Zurich Bahnhofstrasse

About the role

Burberry is hiring a Client Advisor for its store on Bahnhofstrasse in Zurich. The Client Advisor builds relationships with new and existing clients and delivers a personalised, elevated experience with commercial success. Reporting to store management, the role requires a high level of knowledge in styling and selling and a passion for the brand, fashion and luxury products.

Key responsibilities

• Meet and exceed individual and store sales and other commercial KPIs.
• Follow the client journey: give a great first impression, act as a product and styling expert, close the sale and follow up efficiently with after-sales service.
• Provide a luxury service with deep knowledge of products, fashion and styling.
• Work by appointment to build loyalty and drive incremental purchases, while capturing new clients and retaining existing ones through regular contact.
• Contribute to daily store operations: maintain high luxury standards in front and back of house, manage product levels, support inventory management, markdowns and stockroom maintenance when needed.
• Follow company policies and use visual techniques to meet Burberry's visual standards.
• Foster teamwork and a positive work climate.

Required profile

• A proven track record of delivering sales and exceeding targets.
• Previous experience in clienteling.
• Strong interest in fashion, art and culture.
• Fluent in the local language; English is desirable, as is another language.
• Team player, energetic, proactive, detail-oriented and results-driven.

Required skills

• Strong product knowledge and understanding of retail operations.
• Understanding of competitor products.
• Assertive presentation and communication skills with clients and colleagues.