Store Advisor - Zurich

About the role

As a Store Advisor in Zurich, you will be a key player in providing exceptional customer service and driving sales performance in the retail store. You will guide customers through their shopping journey, help maintain optimal stock levels and execute visual merchandising plans. The role sits within a team focused on a welcoming, efficient store aligned with the brand's values.

Key responsibilities

• Respond to customer inquiries and resolve issues to ensure a positive shopping experience
• Assist with unpacking, back-stocking and organizing deliveries to manage inventory efficiently
• Maintain a clean, organized and safe work environment in line with Health & Safety standards
• Support daily operations such as restocking shelves, updating displays and managing product flow
• Contribute ideas for in-store events, community engagement and other activities that boost customer interaction

Required profile

• 1+ years of relevant experience in retail or customer service; background in premium, luxury or sports is a plus
• Understanding of customer service excellence and the ability to engage customers and solve their needs
• Organizational skills and attention to detail
• Fluent English and conversational German
• Ability to work weekends, evenings and holidays as needed

Required skills

• Excellent communication skills
• Ability to give constructive feedback to improve store processes and customer service

What we offer

• A supportive, team-oriented atmosphere
• Access to personal self-care for physical and mental well-being