Client Director - Enterprise Accounts

About the role

Nexthink, a provider of digital employee experience management software, is looking for a Client Director to renew and upsell a defined set of its largest, prestige, existing accounts. The role oversees executive relationship management for assigned accounts and leads virtual teams, including Solution Sales, Solution Consulting, Support and Professional Services, in supporting key clients.

Key responsibilities

• Provide strategic leadership to clients and act as the relationship manager between customers and Nexthink.
• Work with the wider Nexthink solution teams to develop a Nexthink solution aligned with each customer's strategic outcomes.
• Manage all executive-level relationships between Nexthink and assigned clients.
• Oversee worldwide development of assigned accounts, including the development and deployment of worldwide resources.
• Build trust and deep multi-tiered relationships across client organisations, from project and IT teams to CxO level.
• Develop a clear roadmap and build capabilities across clients and Nexthink teams to promote an outstanding customer experience.
• Achieve financial targets for assigned clients, including licenses, renewals and professional services.

Required profile

• 6-10 years of experience selling enterprise technology in a fast-paced, competitive market, with validated multi-million-dollar sales solutions experience and executive-level relationship management.
• Previous sales experience in IT Service Management or IT Operations Management (within software or IT sales organisations).
• Fluent in English and French.