Client Success Account Manager

About the role

Ledger is looking for a Client Success Account Manager to own a portfolio of institutional clients across Europe, the Middle East and Africa. You will act as the trusted advisor for exchanges, banks, custodians and fintechs, guiding them from onboarding through integration, adoption, renewal and expansion.

Key responsibilities

• Own end‑to‑end client relationships, serving as the primary contact for a portfolio of institutional accounts.
• Drive integration and adoption by running workshops, explaining product features and collaborating with Solutions Engineers.
• Identify and close upsell and cross‑sell opportunities, managing expansion and retention targets.
• Negotiate renewals and contracts, working with Legal on terms and pricing.
• Translate client feedback into prioritized input for Product and influence the roadmap.
• Lead quarterly business reviews, maintain accurate CRM data and flag risks early.
• Represent Ledger at client sites and industry events across EMEA.

Required profile

• 4+ years in account management or customer success, preferably B2B SaaS or enterprise infrastructure.
• Proven experience with financial institution clients such as banks, asset managers, custodians or payment providers.
• Track record of upselling and expanding accounts against targets.
• Strong ability to negotiate contracts and renewals with enterprise clients.
• Excellent written and verbal communication in English, adaptable to C‑level audiences.
• Self‑driven, structured approach to managing a portfolio without constant supervision.

Required skills

• APIs
• Integration flows
• Security concepts (e.g., key management, cryptographic principles)
• Hands‑on experience or strong interest in digital assets

What we offer

• Hybrid work model – up to three days remote per week.
• Health & wellness support, including health and life insurance.
• Financial growth opportunities – share ownership and other benefits.
• Commuter allowance.
• Learning & development programs with personalized training.