Customer Portal Product Owner and Data Governance Lead (m/w/d)

About the role

Lonza is building a One Lonza customer portal and experience capability as part of its Data-as-a-Product initiative under the One Lonza Program Advanced Industry. The role is based in Basel, Switzerland, and calls for a Director-level Customer Portal and Experience Product Owner to shape and deliver the customer-facing layer through which customers collaborate with Lonza and securely access documents, governed data products, insights and digital services. The position is full-time (80-100%).

Key responsibilities

• Lead the end-to-end Customer Portal and Experience workstream from strategy through execution, defining an executable product strategy, roadmap, milestones and outcomes.
• Define the target customer experience, personas, customer journeys, design principles and value proposition across the customer lifecycle.
• Own the business and product requirements for information architecture, document and data exchange, collaboration workflows, dashboards, notifications, support services, APIs and integrations with enterprise systems.
• Shape the MVP and phased delivery, balancing customer value, feasibility, risk and reuse across platforms.
• Coordinate with other portal initiatives to ensure common standards and a coherent customer-facing experience.
• Build security, quality and compliance into the design: customer isolation, role-based access, auditability, data integrity, privacy, cybersecurity, IP protection and GxP requirements.
• Set up governance and operating model, including ownership, decision rights, service levels, release management and data stewardship.
• Manage scope, budget, schedule, resources, risks, dependencies and vendor contributions, and escalate material deviations.
• Drive adoption through stakeholder engagement, communication and training.

Required profile

• Bachelor's or Master's degree in Business, Digital Product Management, Information Systems, Engineering, Life Sciences, Customer Experience or a related field.
• Digital product leadership: vision, strategy, discovery, prioritization, roadmaps, MVP definition and release planning.
• Requirements definition and translation of customer journeys into specifications and acceptance criteria.
• Customer experience design: research, personas, journey mapping, service design and information architecture.
• Understanding of identity and access management, APIs, workflow platforms, document and data exchange and enterprise architecture.
• Ability to translate governed data products, semantics, lineage and access controls into customer-facing capabilities.
• Practical understanding of quality, GxP, data integrity, privacy, cybersecurity and auditability in regulated delivery.
• Program and vendor management, including governance, financial and risk management and sourcing oversight.
• Fluent English.

What we offer

• A competitive salary plus lifestyle, family and leisure benefits.
• Relocation support for eligible candidates.
• An agile career, dynamic work culture and an inclusive, ethical workplace.