Customer Service Agent (English/French) – Baden, Switzerland

About the role

Gaming1 seeks a Customer Service Agent to join its Swiss team, providing high‑quality support to players via email, phone, or chat. The role ensures player satisfaction and upholds the company’s reputation.

Key responsibilities

• Respond to player inquiries and resolve issues related to the game platform.
• Register, monitor, and track requests, escalating when necessary.
• Meet individual and team KPIs set by management.
• Pre‑analyse and report technical incidents following the incident management procedure.
• Work flexible schedules to guarantee 24‑hour support.

Required profile

• Experience in customer service, preferably in iGaming or online entertainment.
• Excellent written and spoken English (C1/C2 level); German is a plus.
• Strong customer orientation and ability to handle difficult situations calmly.
• Ability to multitask and perform under pressure in a fast‑paced environment.

Required skills

• Proficiency with CRM tools and ticketing systems.
• Basic troubleshooting and problem‑solving abilities.

What we offer

• Competitive salary and benefits aligned with the local market.
• Hybrid working model with up to 50% remote work.
• Opportunities for continuous learning, training, and internal mobility.
• Collaborative, high‑performing international environment.