Customer Success Specialist (Morning Schedule)

About the role

We are seeking a proactive Customer Success Specialist to join our partner’s team on a fixed morning schedule. In this remote position, you will deliver high‑quality, personalized support to customers, build strong relationships, and help them maximize the value of our platform.

Key responsibilities

• Provide personalized assistance via email, phone, and other channels.
• Build and maintain strong customer relationships by understanding individual needs.
• Promote campaigns, tournaments, loyalty programs, and other engagement initiatives.
• Conduct customer interviews, gather feedback, and identify improvement opportunities.
• Support retention efforts by encouraging loyalty and guiding users toward higher‑value segments.
• Handle objections, resolve inquiries efficiently, and guide customers throughout their journey.
• Assist with account verification and administrative processes as needed.
• Monitor and achieve individual performance targets and KPIs.
• Stay updated on product updates, new features, and internal processes.

Required profile

• Fluent written and spoken English with excellent communication skills.
• Previous experience in customer success, support, account management, or a similar customer‑facing role.
• Strong interpersonal skills and ability to build trust with customers.
• Sales‑oriented mindset with the ability to identify needs and promote relevant offers.
• Excellent organizational and time‑management abilities.
• Resilient, proactive, and customer‑focused problem‑solver.
• Willingness to learn new tools, processes, and products.
• Availability to work a fixed morning schedule from 06:30 to 15:30 Kyiv time, Monday‑Friday.

Required skills