Customer Support Agent (English Speaking)

About the role

Join a global remote support team dedicated to helping players across a wide range of games. As the first point of contact, you will provide fast, clear, and helpful assistance to English‑speaking customers, ensuring high satisfaction and quality service.

Key responsibilities

• Respond to customer inquiries via email and support tickets in a timely, professional manner.
• Investigate and resolve player issues while maintaining empathy and service quality.
• Contribute to the continuous improvement of support workflows and internal processes.
• Collaborate with teammates to share knowledge and ensure consistent communication.

Required profile

• Minimum 1 year of experience in B2C customer support or a similar client‑facing role.
• Excellent written and spoken English communication skills.
• Strong problem‑solving abilities and a customer‑first mindset.
• Ability to work independently in a fully remote, international environment.
• Passion for gaming is strongly preferred.
• Preferably located near the CET time zone.

Required skills

• Experience with email and ticketing systems.

What we offer

• Fully remote‑first working environment with flexible hours.
• Collaboration with a global team from more than 20 countries.
• Flat hierarchy and supportive team culture.
• Access to online language learning classes.
• Stable, long‑term position within a major gaming group.