Customer Support Agent - Remote (Switzerland)

About the role

A partner company is looking for a Customer Support Agent based in Switzerland to support an international user base of an SaaS platform specializing in sales outreach automation. The role is fully remote, with a fixed schedule of 4:00 PM to 12:00 AM Kyiv time, Monday to Friday, and occasional weekend coverage arranged internally.

Key responsibilities

• Respond to customer inquiries through live chat and email with prompt, clear and helpful solutions.
• Troubleshoot technical issues, investigate reported problems and escalate bugs or complex cases to the right teams.
• Guide new users through onboarding so they understand the platform features and tools.
• Collect, document and communicate customer feedback to Product, Engineering and other departments.
• Identify recurring issues and suggest process improvements.
• Manage several customer requests at once with accuracy and attention to detail.

Required profile

• At least 2 years of professional experience in customer support or a similar customer-facing role.
• Advanced written English (C1 level) and the ability to explain technical information clearly.
• Previous experience in a SaaS environment is highly desirable; familiarity with LinkedIn automation or sales outreach platforms is a strong advantage.
• Comfortable working independently with distributed international teams.

Required skills

• Basic familiarity with customer support and ticketing platforms such as Intercom, Zendesk, Jira, Salesforce or similar.
• Strong organization, time management and problem-solving skills.

What we offer

• 100% remote work.
• Competitive salary based on skills, experience and expertise.
• 24 days of paid annual vacation and 10 days of paid sick leave.
• Educational and professional development opportunities.
• Budgets for medical expenses, hobbies or sports, birthdays and work anniversaries.
• Team-building events and a supportive international team.