Customer Support Specialist

About the role

Join a fast‑paced customer service team supporting English‑speaking clients across chat, email and phone. You will be the first point of contact, helping users troubleshoot issues, understand products and find optimal solutions while contributing to high‑quality customer experiences.

Key responsibilities

• Handle inbound inquiries via chat, email and phone, delivering timely and professional responses.
• Diagnose and resolve customer issues or appropriately escalate complex cases.
• Maintain customer satisfaction by building trust, managing expectations and ensuring follow‑up until resolution.
• Communicate complex information clearly, both verbally and in writing.
• Identify recurring problems and provide insights for process improvement.
• Collaborate with internal teams to ensure consistent service delivery.
• Apply quality guidelines and procedures to all customer interactions.

Required profile

• Strong proficiency in written and spoken English.
• Previous experience in customer support or a client‑facing role (advantageous).
• Excellent interpersonal and communication skills with an empathetic approach.
• High attention to detail, reliability and ability to manage multiple requests.
• Personal laptop (Windows with ≥16 GB RAM or MacBook 2015+) and stable internet connection.
• Flexibility to work in shifts, including occasional night shifts.

Required skills

What we offer

• 10 paid sick leave days per year.
• 160 hours of paid vacation annually.
• Private medical insurance after the probation period.
• Financial support for professional development and language learning.
• Compensation for sports subscription.