Field Service Engineer – Medical Devices (German & English)

About the role

Alcon is looking for a Field Service Engineer to install, repair, maintain and upgrade surgical equipment for eye care across Switzerland. The role combines technical service work with customer interaction and sales support, requiring fluency in German and English.

Key responsibilities

• Perform corrective and preventive maintenance, retrofits, upgrades, and system installations.
• Establish and maintain a high level of customer satisfaction.
• Promptly address customer concerns, quality assurance and medical safety issues.
• Manage daily schedule while maintaining accurate and timely communications with customers, dispatch, managers, regional and cross‑functional teams.
• Maintain all administrative responsibilities in a timely and accurate manner.
• Assist Sales, Clinical and In‑house teams, including other Field Service Representatives as needed.
• Manage inventory, keep accurate records, and promptly return unused and failed parts.
• Promote and sell service contract offerings and assist Sales in selling service agreements.

Required profile

• Bachelor’s degree or technical education in electrical, mechanical, biomedical or optical engineering or a related field.
• Fluency in German and English.
• Residence in the German‑speaking part of Switzerland.
• Valid driver’s license and willingness to travel throughout Switzerland.
• Strong technical troubleshooting and problem‑solving skills.
• Experience servicing complex technical equipment, medical devices, laboratory equipment or industrial systems.
• Ability to work independently from a home office and in the field.
• Professional communication skills in customer‑facing environments.

Required skills

• Electrical engineering
• Mechanical engineering
• Biomedical engineering
• Optical engineering
• Technical troubleshooting
• Equipment servicing

What we offer

• A competitive salary package with fixed salary and bonus.
• A flexible work environment with competent and committed colleagues.
• Training in systems and products.
• Possibility to adapt your work schedule to your needs (field role with up to 80% travel).