Front Office Supervisor

About the role

H World International, a hotel group with eight brands including Intercity Hotel Geneva Airport, is looking for a Front Office Supervisor. The role covers front desk operations, team leadership, reservations and guest relations, and acts as the main link between the Front Office team and management.

Key responsibilities

• Manage guest check-in and check-out procedures, handle incoming calls and respond to emails.
• Supervise, coach, lead and manage the Front Office team.
• Drive and oversee sales performance and initiatives, promote upselling opportunities and hotel services to maximise revenue and build guest loyalty.
• Handle guest complaints and ensure a high level of guest satisfaction.
• Manage reservations during the Reservations Department's closing hours and handle guest payments, ensuring accurate cash and billing.
• Carry out all administrative duties of the position and act as the main contact between the Front Office team and management.
• Contribute to hotel projects, monitor compliance with policies and standards, and deputise for the Front Office Manager when needed.

Required profile

• Previous experience in a similar role within the hospitality industry is essential.
• Excellent command of written and spoken French; good command of English, with a third language an advantage.
• Strong leadership skills, ability to work under pressure, and excellent interpersonal and communication skills.
• Strong organisational skills, ability to work independently and flexibility to work evenings and weekends.

Required skills

• Proficiency in IT tools.
• Reservations handling and payment processing.

What we offer

• Attractive employee rates in the group's hotels.
• Flexible working hours.
• Diverse growth opportunities and cross-training within the group.
• Corporate benefits and extensive training, e.g. through an eLearning platform.
• Provided meals (lunch and complimentary drinks in the office).