Global AI Platform Manager

About the role

HITACHI ENERGY is looking for a Global AI Platform Manager in Zurich to lead the end-to-end operations of its enterprise AI Platform. The role ensures secure, reliable, scalable and cost-efficient services for global business use, partners with cross-functional teams on platform evolution, MLOps, AI security, observability, FinOps and reusable AI capabilities, and leads a multidisciplinary global team of platform operations professionals.

Key responsibilities

• Lead end-to-end AI Platform Operations, ensuring secure, scalable and reliable enterprise services.
• Manage and develop a multidisciplinary team across platform engineering, MLOps, SRE, FinOps, security and integration support.
• Own operational excellence, resource planning, workforce development and budget accountability.
• Oversee AI platform services, stability, performance, scalability and business continuity.
• Define and govern service catalogs, SLAs, support models, release processes and operational controls.
• Drive AI Ops, MLOps, observability, monitoring, incident management and continuous service improvement.
• Ensure platform security, identity governance, data protection, compliance and policy enforcement.
• Lead FinOps, including cost optimization, capacity planning and spend transparency.
• Deliver reusable platform capabilities, deployment support and shared services for development teams.
• Advise leadership on platform investments, priorities, funding, risk posture and long-term evolution.

Required profile

• 10+ years of experience in AI/ML platforms, technology operations or enterprise-scale platform management.
• Proven track record operating enterprise AI platforms with service reliability, SLA compliance and operational excellence.
• Demonstrated leadership of multidisciplinary technology operations teams in complex global environments.
• Excellent stakeholder management, communication and organizational skills.

Required skills

• Strong expertise in Microsoft AI Services, cloud platforms, MLOps, SRE practices, observability and platform reliability.
• Experience with FinOps, cloud cost management, capacity planning, chargeback models and consumption optimization.
• Knowledge of platform security, identity and access management and security-by-design.
• Incident management, release governance, root cause analysis and continuous service improvement.

What we offer

• Competitive salary and incentives.
• Well-being and care, paid and unpaid leave, and flexible work options.
• Benefits supporting financial security, tailored to the country of employment.