Global Quality & Continuous Improvement Manager

About the role

HITACHI ENERGY is looking for a Global Quality & Continuous Improvement Manager in Zurich. You will define and run the Global Product Group's Quality and Continuous Improvement strategy, govern the Quality and CI function in line with business priorities and global directives, and act as the voice of the customer across the value chain. The role is full time and based in Zurich.

Key responsibilities

• Define and implement the GPG Quality and Continuous Improvement strategy, including governance of the Quality and CI function.
• Act as an advocate for the customer so the Voice of the Customer is represented throughout the value chain.
• Manage the Global Quality Management System and coordinate continuous improvement of business processes.
• Maintain and secure the required certifications in all units within the GPG scope.
• Set process performance indicators, put in place internal controls, and close deviations through corrective and preventive actions.
• Resolve high-profile customer non-conformities and protect customer trust.
• Lead and influence senior managers and peers to support a quality-driven culture and the execution of global Quality strategies.

Required profile

• Master's degree in Software Engineering or a closely related analytical or technical discipline.
• Substantial experience delivering enterprise software, with a strong software engineering foundation and exposure to quality assurance, product management and/or project management in complex environments.
• Proven track record of leading continuous improvement and change initiatives, including Root Cause Analyses, Kaizen events and Lean Action Workouts.
• Influential leader who engages teams through clear direction and credibility.

Required skills

• Experience owning and operating a global Quality Management System, including international certification or compliance frameworks.
• Relevant professional certifications such as Lean, Six Sigma, CMMI and/or Quality Auditing, applied to drive measurable improvement.

What we offer

• Private medical care and life insurance.
• Fitness and wellness programs and a benefits platform with discounts and perks.
• Employee Capital Plans (PPK).
• Home office equipment or setup allowance, spectacles and contact lens allowance.
• Company events and team-building activities, psychological support program and free parking.