RMA Quality Analyst

About the role

Toradex is looking for a proactive RMA Quality Analyst in Horw to support its RMA activities within the Quality Management organization. You will analyse customer-reported faulty products, help identify root causes and contribute to improving products and customer experience. The role combines hands-on electronics troubleshooting with basic embedded software checks and collaboration with R&D, Operations, Technical Support and Logistics/Warehouse, with guidance from experienced team members where needed.

Key responsibilities

• Analyse customer-reported failures remotely when possible and in-house when products are returned, using electronic hardware measurements, lab tools such as multimeters and oscilloscopes, Linux-based setups and basic embedded software checks such as flashing, functional tests and debugging.
• Communicate with customers in English and German to understand issues, support remote analysis, explain findings and agree next steps with the responsible teams.
• Follow up RMA cases with R&D, Operations, Technical Support, Logistics/Warehouse and other global entities, covering repair, rework, replacement, return shipment, credit or scrapping.
• Help improve RMA processes and contribute to consistent, efficient ways of working.
• Improve RMA case documentation, maintain clear case records and support statistics, reporting and trend analysis, including 4D or 8D reports when required.
• Support daily Quality Management and RMA activities and help identify recurring issues for product and process improvements.

Required profile

• Technical education in electronics, electrical engineering, embedded systems or a comparable field, or equivalent hands-on experience.
• Good electronics background and practical experience troubleshooting hardware at component, board or system level.
• Structured problem-solving skills and interest in root cause analysis, corrective actions and quality improvement.
• Customer-oriented communication skills, able to explain technical topics clearly.
• English and German at B2 level or higher, written and spoken; additional languages are a plus.
• Reliable and well-organized, able to keep ownership of assigned cases and coordinate with other teams.

Required skills

• Confident use of measurement and repair tools: oscilloscopes, multimeters, power supplies, soldering equipment and schematics/layout viewers.
• Basic understanding of embedded software and Linux, with willingness to grow in software debugging.

What we offer

• A company culture with flat hierarchies, an open-door policy and a focus on joint responsibility and mutual trust.
• A skilled, international and growing team with opportunities to develop professionally and take on more responsibility.
• Team-building events, quarterly and monthly get-togethers.
• A welcoming office with friendly colleagues and free snacks.