Global Retail Learning Manager

About the role

Hublot, a luxury watchmaker, is looking for a Global Retail Learning Manager (W/M/X) based primarily in Nyon, Switzerland, reporting to the Head of Retail Excellence. The role develops training strategies and implements programs for employees of Boutiques and multibrand stores, building a culture of continuous learning and improving the client experience across the network. Travel is expected 40-50% of the time.

Key responsibilities

• Define the training strategy: identify needs through assessments, performance evaluations and feedback, and design and deliver brand knowledge, sales and watchmaking programs using classroom, e-learning and workshop methods.
• Manage the annual training calendar, coordinate with department managers for global coverage and lead training sessions for Boutiques and multibrand stores.
• Oversee training materials and track program performance, adjusting to business priorities and reporting KPIs and ROI.
• Coach the regional Training Community, consolidate market training plans and work with local retail and boutique managers to identify needs.
• Collaborate with HQ, Markets and HR to keep training consistent, and stay informed on industry trends and technologies to propose improvements.

Required profile

• 5+ years as a training manager or in a similar role, with proven experience designing and delivering training programs; boutique experience is a plus.
• International exposure and strong understanding of cultural differences.
• Fluency in English required; multilingual skills are a strong plus.
• Proactive, organized, result-driven, detail-oriented and adaptable to change.

Required skills

• Project management, communication and stakeholder relationship-building.
• Strong leadership and team motivation.
• Knowledge of instructional design and e-learning tools.