Learning & Development Manager - Travel Retail EMEA & Americas

About the role

A Learning & Development Manager for Travel Retail EMEA & Americas is sought to improve customer experience and sales by driving product knowledge and sales techniques to field teams. The role works with Field Supervisors, Marketing and business partners' training departments, reports to the Senior Learning & Development Travel Retail EMEA & Americas and is based in Plan-les-Ouates near Geneva.

Key responsibilities

• Training tools and content (70%): develop monthly training toolkits, PowerPoint presentations, learning sheets and quizzes aligned with brand messaging; design and edit digital learning tools, including video content, and run a monthly editorial calendar for internal social media
• E-learning roll-out: support the Beauty Hosts onboarding through the group's e-learning platform, tracking progress and setting KPIs
• BH certification modules: create onboarding materials, skill assessments and performance evaluation tools for the certification program
• Facilitate online onboarding and monthly product novelty training, and deliver in-person sessions during quarterly market visits in Europe
• Organize online recap sessions, knowledge quizzes and in-person assessments for Beauty Hosts, track rollout progress and gather feedback

Required profile

• 3+ years in a similar role, ideally in the beauty industry
• Fluent English, French; Spanish or Portuguese is a plus
• Previous experience in a (travel) retail environment
• Excellent public speaking and presentation skills, strong collaboration and interpersonal skills
• Autonomous, proactive and able to work in an international, remote and multicultural environment

Required skills

• Design software such as Adobe Creative Suite or Canva
• Microsoft tools and digital and social media

What we offer

• Permanent contract, starting as soon as possible, with up to 40% travel
• Monthly store product allocation and discount
• Social insurance coverage, 5 weeks annual leave plus 3 extra public holiday days
• Flexible and hybrid work, parental leave policy and public transport allowance
• Internal mobility opportunities and a B Corp company