Head of Internal Communications

About the role

The Head of Internal Communications leads Barry Callebaut's global internal communications strategy and newsroom, connecting and mobilising employees around key business priorities. Reporting to the VP of Corporate Communications & Public Affairs, this role partners with the Executive Leadership Team and regional communicators to drive alignment and engagement.

Key responsibilities

• Own and drive the company’s internal narrative, translating business strategy and transformation initiatives into clear, compelling communications.
• Lead the global internal newsroom, defining content priorities, governance, publishing standards and managing the editorial calendar.
• Serve as strategic communications advisor to senior leaders, shaping key messages, executive storytelling, town halls and leadership visibility initiatives.
• Develop frameworks, guidance and toolkits enabling consistent communication across the organisation.
• Build strong partnerships across functions, regions and business units to ensure coordinated activation and consistent messaging globally.
• Drive employee engagement by connecting staff to strategy, performance, culture, values and transformation efforts.
• Leverage data, insights and AI-driven capabilities to optimise content effectiveness and measurement.
• Lead and develop the Internal Communications team, setting priorities, governance and best practices.

Required profile

• Bachelor’s degree in Communications, Journalism, Public Relations, Marketing, Business or related field.
• 10+ years of communications experience, including significant internal communications, corporate communications or newsroom management in a global organisation.
• Proven leadership experience leading communications teams and influencing senior stakeholders.
• Full professional fluency in English.
• Demonstrated ability to develop communication strategies supporting business transformation.
• Strong experience advising senior leaders and creating leadership communication frameworks.
• Expertise in storytelling, content strategy, newsroom operations and digital communications.
• Knowledge of intranet platforms, employee engagement tools, video and digital content channels.
• Experience using communication metrics and analytics to guide decision‑making.