HNWI Client Lifecycle Integrity Manager – Associate Director

About the role

Swissquote is creating a new Client Lifecycle Integrity (CLI) department, acting as a 1.5 line of defense and independent from the Front Office. As Associate Director of an HNWI Client Lifecycle Integrity team, you will oversee onboarding, periodic reviews and ongoing due diligence controls, reporting to the Head HNWI Client Lifecycle Integrity (Vice Director). You will ensure operational excellence, effective risk management, regulatory compliance and high-quality service delivery.

Key responsibilities

• Lead and manage the team, allocating workload efficiently and ensuring quality standards and service level commitments.
• Oversee client onboarding, periodic reviews and due diligence, and the identification, assessment, documentation and escalation of risks in HNWI relationships.
• Prepare client assessments, risk analyses and recommendations for senior management review.
• Promote automation, digitalisation, data analytics, workflow solutions and AI to streamline operations and improve decision-making.
• Set and monitor operational and quality metrics, drive continuous improvement and contribute to internal procedures and guidelines.
• Act as a trusted point of contact for front-line teams and collaborate with stakeholders on cross-functional initiatives.
• Lead the team: foster a positive atmosphere, resolve conflicts, support growth through training and mentorship, and handle hiring and performance management with the Talent Acquisition Partner, senior management and HR Partner.

Required profile

• University degree in Law, Economics or a related field; a Compliance Management certification is a strong asset.
• Minimum 5-7 years in client onboarding, periodic reviews, KYC/AML or compliance operations in the financial industry.
• A previous leadership or team-lead role is a strong asset.
• Good knowledge of Swiss AML/KYC regulations (AMLA, AMLO-FINMA, CDB) and the HNWI segment, including PEPs and enhanced due diligence.
• Excellent command of English and French; German is a strong asset.

Required skills

• Strong analytical and problem-solving abilities, with a structured, proactive approach.
• Leadership potential, stakeholder management and communication skills.
• Interest in process optimisation and digital transformation; practical experience with automation or AI tools is an asset.