Information Technology Service Delivery Manager
Nicoll Curtin · Bâle
Job description
About the role
We are seeking an experienced ICT Service Delivery Manager to own and improve our client’s Service Desk operations, ensuring high‑quality support and an excellent user experience across the business.
Key responsibilities
- Lead and develop the ICT Service Desk team, both technically and disciplinarily.
- Own and continuously improve the ICT service portfolio and service management processes.
- Oversee incident and service request handling, coordinating timely resolutions.
- Identify improvement opportunities and implement initiatives to boost service quality, efficiency, and customer satisfaction.
Required profile
- Higher education in Computer Science, Information Technology or a related field.
- Fluent German (C1 level) is required.
Required skills
- Hands‑on experience with Jira and Confluence.
- Good knowledge of Windows and Linux administration.
- Proficiency with Microsoft 365.
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Published 21 hours ago
Expires 1 month from now
9 views · 0 interested
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Nicoll Curtin
Bâle