Key Account Manager – Retail Customers

About the role

Nestlé Purina PetCare Switzerland is looking for a Key Account Manager based in La Tour-de-Peilz, working on a permanent basis at 80-100% activity. The role owns and steers the commercial performance of strategic retail customers in Switzerland, with regular customer visits across the country and a remote working policy. It involves close collaboration with Sales, Marketing, Finance, Supply Chain and other support teams.

Key responsibilities

• Lead the commercial performance of assigned retail customers, owning sales, profitability, market share, distribution, forecasting and trade investment outcomes
• Drive customer strategy and joint business planning that turn category priorities into strong customer plans
• Build trusted relationships with key stakeholders and lead negotiations backed by sound financial insight
• Steer accurate forecasting, baseline and promotional planning and drive execution of promotions, launches and distribution initiatives
• Turn shopper, category, customer and financial insights into fact-based recommendations
• Align cross-functional teams around customer priorities

Required profile

• Relevant expertise from education or professional experience, with a proven track record in key account management in FMCG or retail, including ownership of customer growth, profitability and market share
• eCommerce experience is a strong asset
• Fluent German and English; French is an advantage

Required skills

• Commercial and financial acumen for managing customer performance, trade investments, forecasting, budgeting and profitability
• Negotiation, customer planning and relationship-building skills
• Collaboration across functions and fluent communication in German and English

What we offer

• Paid holidays beyond legal requirements
• Learning and development opportunities
• Performance-based bonus
• Healthcare contribution and access to the Employee Assistance Program
• Employer contribution to the pension plan
• Generous parental leave and family support solutions
• Employee discounts on products and services