Lead Setting Call Center Agent
Best Choice Roofing · Fully
Job description
About the role
Best Choice Roofing is looking for a Lead Setting Call Center Agent to manage inbound calls and proactively reach out to sales leads. You will create qualified sales opportunities by engaging homeowners, following a proven call script, and scheduling appointments for our in‑home sales team.
Key responsibilities
- Answer inbound calls and make outbound calls to online leads, lead providers, and inbound lead forms.
- Use the provided script to build rapport, overcome objections, and set appointments.
- Follow SOPs and call cadence for each lead source.
- Schedule and confirm appointments, ensuring all details are accurately communicated to the sales team.
- Maintain up‑to‑date records of calls, appointments, follow‑ups, and customer interactions in internal systems.
- Meet or exceed daily, weekly, and monthly appointment‑setting and conversion targets.
Required profile
- Experience in a call center, sales, or appointment‑setting environment (preferred).
- Strong verbal and written communication skills with the ability to build rapport quickly.
- Comfortable multitasking between conversations, computer systems, and data entry.
- Driven, motivated, goal‑oriented, and eager to succeed.
Required skills
What we offer
- Performance‑based compensation that rewards personal effort.
- Clear career growth path – over 95% of management roles are filled internally.
- Flexible schedule within a supportive team environment.
- Company‑enhanced benefits including medical, dental, vision, life insurance, and 401(k) retirement plan.
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Published 1 week ago
Expires 1 month from now
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Best Choice Roofing
Fully
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