Operations Associate (Full-Time) - Gstaad

About the role

ALO, a yoga studio, is looking for a full-time Operations Associate in Gstaad, Switzerland. The role is central to the store team and drives profitability and efficiency, working closely with the Operations & Visual Manager and Operations Lead to complete work and give feedback so that total store operations run optimally.

Key responsibilities

• Run inventory management processes to maximize accuracy and reduce shrink, and investigate root causes of accuracy issues with the General Manager
• Support shipment, receiving, processing, reverse transfers, sales floor recovery, intra-day replenishment, floor set updates and supply management
• Maintain strong visual standards on the sales floor and support reporting, budgets, expenses, inventory control, supplies, vendors, technology and facilities
• Keep stockroom standards high and support a safe, efficient operation
• Move around the retail floor to meet the needs of the business, team and guests, and help with visual merchandising placement and daily replenishment
• Use metrics to support business strategy, resolve client needs quickly and communicate inventory needs
• Carry out operations-focused directives and projects with the Operations & Visual Manager and Operations Lead, and support Sales & Service and Cashier as needed

Required profile

• Preferred prior experience in a client-centric, sales and operational environment
• Passion for customer service and the ability to stay upbeat and energetic
• Self-motivated, empathetic and able to build trusting relationships
• Physical ability to lift, push or carry up to 50 pounds, climb ladders, stand and move for a whole shift
• Availability must fit the business, including morning, evening and weekend shifts, and work from Black Friday through the holiday season until early January