Operations Manager – 60% – Permanent

About the role

We are seeking a sharp, structured, bilingual Operations Manager to join a mission‑driven organization. Working closely with the founder and current operations lead, you will design and consolidate key systems that support our clients and internal teams.

Key responsibilities

• Design and implement a centralized client database, billing workflows, booking and reminder systems, and accounting dashboards.
• Take ownership of operational systems covering 40‑60% of workload, including calendar management, invoicing, client communications, financial tracking and reporting.
• Document internal processes and ensure operational clarity across executive programs and certifications.
• Continuously improve administrative consistency and system efficiency.

Required profile

• 3–5 years of professional experience in a structured environment such as a startup, consulting firm, SME, scale‑up or high‑performance organization.
• Bilingual in French and English.
• Based in Switzerland or within easy travel distance.

Required skills

• Experience with CRM systems and automation tools.
• Strong ability to anticipate needs, work quickly with precision, and build invisible systems that enable visible impact.

What we offer

• Permanent contract with 60% workload, allowing flexibility.
• Opportunity to grow into long‑term operational leadership within a developing ecosystem.
• Collaboration with founder and core teams in a mission‑driven environment.