Operations Officer, Middle Office

About the role

Deutsche Bank International Private Bank Operations covers operational functions for the Bank's Global Wealth Management business, such as trade support, client onboarding, business controls and regulatory reporting. The Operations Officer troubleshoots and resolves queries across the end-to-end transaction lifecycle and supports fund dealing, order processing and post-trade activities.

Key responsibilities

• Troubleshoot and resolve queries across the transaction lifecycle for all asset types, including plain vanilla instruments, derivatives and alternative investment funds (AIFs), covering delivery-versus-payment transactions, securities transfers, corporate actions and other securities-related activities.
• Handle fund dealing and order processing, mainly for mutual funds, hedge funds and private equity funds, and post-trade activities including corporate event management, pricing and reconciliation.
• Oversight of nearshored reconciliation of cash, securities and interim accounts.
• Substantiate and certify accounts as part of the monthly balance sheet closing.
• Act as the main point of contact for the Back Office, coordinating operational topics and following issues through to resolution.
• Support the Front Office and other functions in investigating operational queries, breaks and exceptions.
• Take part in projects and UAT testing, and partner with the Robotics team on technology improvements.
• Build relationships with internal stakeholders (Product Desks, Relationship Center, COO, Compliance, AML, ORM, Technology) and service providers, escalating risks to line managers and functional leads.
• Apply Ops/TDI/Business strategies and objectives in line with policies, regulations and SLAs.

Required profile

• Relevant experience in a similar role within a Back/Middle/Front office at a leading financial institution.
• Solid knowledge of global custody, securities settlement, securities transfers, corporate actions, funds dealing and the end-to-end transaction lifecycle.
• Strong problem-solving, analytical and time-management skills, and ability to work across functions.
• High integrity, excellent verbal and written communication in English (strictly required); other languages are an advantage.

Required skills

• Operational controls, reconciliation and SWIFT messaging.
• Working knowledge of Avaloq is a plus.
• Understanding of the Bank's products, regulations and policies is a plus.