Réceptionniste d'hôtel

About the role

Join a hospitality‑focused team at Coop, where daily service creates unforgettable moments for guests. As a Hotel Receptionist you will be the first point of contact, welcoming visitors, guiding them through their stay, and representing the brand’s warm image.

Key responsibilities

• Greet, check‑in and check‑out guests efficiently.
• Provide accurate information, orientation and follow‑up for all client needs.
• Handle unexpected requests promptly and professionally.
• Maintain a courteous, polished appearance and uphold the hotel’s service standards.
• Manage cash transactions and basic accounting records.

Required profile

• Strong interpersonal skills and the ability to adapt to varied situations.
• Professional demeanor, punctuality, dynamism and resilience under stress.
• Fluent written and spoken English; German is a plus.
• Experience with reservation tools, check‑in/check‑out procedures and basic bookkeeping.
• Excellent organizational abilities and basic cash‑handling knowledge.

Required skills

• English (written and oral)
• German (optional)
• Reservation system operation
• Check‑in / check‑out processes
• Basic accounting
• Cash handling

What we offer

• Generous employee discounts (up to 20% on insurance and group services).
• 5× superpoints in Coop supermarkets.
• Access to over 600 internal training courses and support for external development.
• Commitment to sustainable development and a supportive work environment.