Remote French-English Customer Support Representative

About the role

We are seeking a bilingual French‑English Customer Support Representative to join our fully remote team. You will be the first point of contact for customers, helping them resolve technical or order issues through chat, email and phone.

Key responsibilities

• Respond to customer inquiries in French and English via chat, email, and calls.
• Provide step‑by‑step guidance to resolve technical or order‑related issues.
• Maintain accurate records of all customer interactions.
• Share insights from customer feedback to improve products and processes.
• Collaborate closely with a friendly, supportive remote team.

Required profile

• At least 1 year of remote or online experience in customer service.
• Excellent written and verbal communication skills in both French and English.
• Calm and solution‑focused under pressure.
• Familiarity with e‑commerce and CRM systems is a plus.

Required skills

• Gorgias
• Zendesk
• Shopify
• CRM systems

What we offer

• Fully remote work from anywhere.
• Competitive pay with regular reviews.
• Paid time off for rest and recharge.
• Monthly health stipend.
• Performance‑based bonuses.
• A collaborative team that values growth and respect.