Sales Manager – Luxury Hotel

About the role

The Mandarin Oriental Palace Luzern, a Belle Époque landmark hotel with 136 rooms and suites, four restaurants, a bar, meeting facilities, a spa and a fitness room, is looking for a Sales Manager to join its Sales & Marketing team. The Sales Manager handles all sales-related tasks, works closely with business leaders, attends trade fairs and road shows, and reports to the Director of Sales.

Key responsibilities

• Create and evaluate monthly reports and sales forecasts to identify current and potential market and sales trends.
• Coordinate activities to increase sales and market share, and monitor performance so that sales meet or exceed plan.
• Work closely with business leaders, officials and representatives of local clubs and associations to keep a consistently high hotel presence.
• Maintain good business relationships with key customers and external contacts, and monitor the market and competition.
• Promote the hotel's sustainable aspects and use them when acquiring new customers.
• Represent the hotel at trade fairs, road shows and internal events, planning autonomously or with the Regional Sales Office in line with the Director of Marketing and Commercial Strategy.
• Promote the hotel's reputation and brand.

Required profile

• Several years of professional experience in the sales department of a hotel.
• Strong network at regional, national or international level.
• Excellent verbal and written communication skills, good computer knowledge and a sense for trends.
• Excellent manners towards guests, clients, colleagues and superiors, with an eye on intercultural aspects.
• Business trips are part of the role, so resilience and flexibility are needed.
• Very good German and English; additional foreign languages are an advantage.

What we offer

• Learning and development programmes tailored to each stage of your career.
• MOstay: complimentary nights and attractive rates for you and your family.
• Health benefits and wellness programmes for colleagues worldwide.
• Stays at Swiss Deluxe Hotels properties across Switzerland.