Senior Account Manager – Career Transition & Mobility

About the role

LHH, a career transition and mobility group within the Adecco Group, is looking for a Senior Account Manager in Zurich. The role manages and strengthens customer relationships, ensures high-quality service delivery and meets project and contractual obligations, while reporting to the Cluster Head of Customer Success. It is a permanent, full-time position with a hybrid model (weekly office and home office days) and up to 15% travel within Switzerland.

Key responsibilities

• Develop and maintain strong relationships with key internal and external stakeholders.
• Own the financial targets assigned to accounts and manage customer accounts so that deliverables are fulfilled on time and to a high standard.
• Plan and implement projects to meet contractual deliverables and KPIs.
• Maintain regular reporting and up-to-date account records in CRM systems such as Salesforce.
• Engage directly with clients to understand their needs and communicate continuously with stakeholders about account and project status.
• Identify problems and opportunities for process improvement and focus on maximizing share of wallet and market share.
• Follow the full contract management process, including contract reviews and renewals, and drive initiatives for world-class client experiences.

Required profile

• Proven account management experience, particularly in HR services, education, coaching and consulting.
• Strong experience selling to HR functions and building long-term relationships with HR directors and senior HR stakeholders.
• Experience designing and delivering HR solutions and projects.
• Demonstrated ability to manage and grow client relationships.
• Excellent communication, negotiation and presentation skills, with a problem-solving mindset focused on process improvement.

Required skills

• Project management and meeting KPIs.
• CRM platforms, especially Salesforce.
• Fluent German and English; Swiss-German is a plus.

What we offer

• Growth opportunities within a global HR solutions leader.
• An open-minded environment that encourages new ideas.
• Paid time off, paid holidays and other additional benefits.
• Permanent, full-time position with an attractive compensation package depending on experience.