Senior Community Manager

About the role

We are seeking a Senior Community Manager to shape and design a multi‑layered ecosystem of contributors, enterprise clients, partners, and users. Based in Switzerland, you will operate at a strategic level, creating structures that foster trust, long‑term cohesion, and scalable human networks.

Key responsibilities

• Define and design the ecosystem architecture, outlining interactions between users, contributors, clients, and partners.
• Develop and maintain multi‑stakeholder relationship strategies to strengthen trust and engagement.
• Identify ecosystem risks, sentiment shifts, and trust gaps, implementing communication strategies to address them.
• Build and refine feedback loops that translate ecosystem insights into actionable recommendations for product and leadership teams.
• Create rituals, recognition systems, and narrative frameworks that reinforce identity and belonging.
• Support strategic expansion by evaluating new segments and markets through a community‑centric lens.
• Collaborate with senior leadership to improve ecosystem resilience, reduce fragmentation, and increase stakeholder retention.

Required profile

• 6‑10+ years of experience in community management, ecosystem leadership, or network‑based roles.
• Proven experience with multi‑sided platforms such as marketplaces, SaaS ecosystems, or distributed networks.
• Strong ability to build relationships across diverse stakeholder groups, including enterprise and grassroots communities.
• Strategic mindset with deep understanding of network effects and ecosystem dynamics.
• Analytical comfort with engagement, retention, and ecosystem health metrics.
• Excellent communication skills for both executive and community audiences.
• High emotional intelligence and a strong sense of ownership.

Required skills