Senior Consultant / Assistant Manager – Customer Transformation

About the role

KPMG is looking for a Senior Consultant / Assistant Manager to lead Salesforce‑enabled customer transformation programmes in Zurich. You will work across the full project lifecycle, from discovery and design to implementation and adoption, helping clients modernise their CRM and customer journeys.

Key responsibilities

• Lead workstreams within Salesforce‑based transformation programmes, managing project plans, deliverables, risks and dependencies.
• Analyse customer journeys and CRM processes, translating business needs into functional requirements and scalable solution concepts.
• Facilitate client workshops and align business, technology and implementation stakeholders on target processes and priorities.
• Support the design and implementation of Salesforce Sales Cloud, Service Cloud and Agentforce solutions.
• Oversee testing, rollout, training and change activities to embed new capabilities.
• Contribute to proposals and the ongoing development of KPMG’s Customer Transformation and Salesforce offering.
• Coach junior colleagues and foster a collaborative, high‑performing team environment.

Required profile

• University degree in business, information systems, technology, marketing or a comparable field.
• Several years of consulting or industry experience in CRM, customer transformation, marketing automation, sales or service transformation.
• Strong knowledge of the Salesforce ecosystem, particularly Sales Cloud and Service Cloud; other clouds a plus.
• Native‑level German and advanced English proficiency; French is an advantage.

Required skills

• Salesforce
• Sales Cloud
• Service Cloud
• Agentforce
• Salesforce Admin 201 certification (preferred)

What we offer

• Personalised training programmes, mentoring, and a wide range of courses to develop future‑ready skills.
• Hybrid working models, flexible hours, up to 10 days of remote work abroad per year, and generous parental leave.
• Mobile phone bill coverage, device financial support, SBB Half‑Fare Travelcard, parking, lunch allowance and various discounts.
• Inclusive culture with diversity, equity & inclusion communities and strong focus on employee wellbeing.