Support Engineer (Switzerland)

About the role

We are looking for a technically skilled Support Engineer to join our partner’s team in Switzerland. You will help ensure the reliability and performance of critical IT systems, providing hands‑on problem solving and customer‑focused support in a fast‑paced, collaborative environment.

Key responsibilities

• Provide technical support to users by diagnosing and resolving software, infrastructure, and system issues.
• Respond promptly to support requests while maintaining high customer‑service standards.
• Monitor system performance using diagnostic tools, logs, and monitoring platforms.
• Maintain stability, availability, and reliability of IT infrastructure and business‑critical services.
• Analyze recurring problems and contribute to continuous‑improvement initiatives.
• Collaborate with engineering, infrastructure, and other internal teams to resolve complex challenges.
• Document troubleshooting procedures, resolutions, and technical knowledge.
• Manage incidents effectively under pressure and stay current with evolving technologies.

Required profile

• Minimum 3 years of experience in technical support, systems support, or IT operations.
• Strong analytical and problem‑solving abilities.
• Excellent communication skills for both technical and non‑technical users.
• Ability to handle multiple priorities and work well in a fast‑moving environment.

Required skills

• Administration‑level knowledge of Windows operating systems.
• Administration‑level knowledge of Linux operating systems.
• Solid understanding of networking concepts and protocols.
• Experience with monitoring, logging, and diagnostic tools.
• Hands‑on experience with Oracle Database, SQL and PL/SQL.
• Experience with Microsoft SQL Server (MSSQL) environments.

What we offer

• Flexibility and professional growth opportunities.
• Chance to make a meaningful impact on business operations.
• Dynamic, collaborative work environment.