Team Assistant – Health Insurance Claims

About the role

The Team Assistant works in the United Nations Staff Mutual Insurance Society against Sickness and Accident Unit (UNSMIS), part of the Financial Resources Management Service, Division of Administration, at the United Nations Office at Geneva. The post reports to the Administrative and Benefits Officer of the Medical Insurance Section, Chief of Unit, and is based in Geneva.

Key responsibilities

• Process health insurance claims.
• Check claims, prior authorizations and supporting documents, and check benefits and related costs with the help of more experienced Claims Assistants.
• Verify and validate expenses using accurate reimbursement codes, and run data validation in the MIUS (Medical Insurance Underwriting System) and the e-Claims portal of UNSMIS.
• Follow up pending files and analyse lists of pending payments and pending claims.
• Assist in drafting responses to insured members and act as a backup for front-office client services.
• Perform other duties assigned by the supervisor.

Required profile

• High school diploma or equivalent.
• At least two years of experience in general office support or a related area; the requirement drops to zero for candidates with a first-level university degree or higher.
• One year of experience in the UN Common System or a similar international organization is desirable; one year in international health insurance schemes and in client service is also desirable.
• French is required; English and Arabic are desirable.