Team Leader - Enterprise Collaboration & Voice Solutions

About the role

Julius Baer is looking for a Team Leader to lead and develop its Enterprise Collaboration & Voice Solutions team, ensuring reliable, secure and cost-effective delivery of collaboration and communication services for the group. The role covers people leadership, service excellence, budget planning, vendor and contract management, and the strategic evolution of platforms such as Microsoft Exchange, secure e-mail and journaling, Cisco Call Manager, trader telephony, voice recording, Webex, Confluence and Microsoft SQL Server.

Key responsibilities

• Lead, coach and develop a team of engineers, fostering a high-performance, collaborative culture.
• Ensure stable, secure and efficient operation of global collaboration and voice services.
• Own service delivery and continuous improvement for the listed platforms and SQL Server environments.
• Define team priorities, allocate resources and manage capacity to meet business objectives and service levels.
• Support budget planning, cost control and financial forecasting for assigned services and products.
• Manage vendor relationships, software and service contracts, and license compliance.
• Drive technology lifecycle management, including upgrades, risk mitigation and roadmap planning.
• Ensure compliance with regulatory, security and operational requirements.
• Collaborate with business stakeholders, infrastructure teams and external partners, and support incident, problem and change management as an escalation point for critical issues.

Required profile

• Bachelor's degree in Information Technology, Computer Science, Engineering or a related field; advanced degree is an advantage.
• Several years of experience in IT infrastructure operations and service delivery, including a leadership or supervisory role.
• Experience managing business-critical collaboration, communication and database services in a complex enterprise environment.
• Fluent in German and English.
• Proven leadership, stakeholder management and communication skills, and ability to coach and develop technical teams.

Required skills

• Technical infrastructure knowledge focused on Microsoft Exchange, Cisco Unified Communications Manager, Webex, Confluence and Microsoft SQL Server.
• Knowledge of IT service management frameworks (ITIL) and operational best practices.
• Experience with budget planning, financial management, vendor and contract management.
• Understanding of IT security, regulatory, risk and compliance requirements.