Technical Support Engineer L2 (Linux & Storage)

About the role

Join a high‑impact technical support team focused on solving complex infrastructure challenges in AI, HPC and enterprise storage environments. You will work closely with customers operating large‑scale Linux‑based systems and parallel file systems, ensuring reliability, performance and uptime across mission‑critical workloads.

Key responsibilities

• Diagnose, troubleshoot and resolve complex issues related to Linux‑based storage systems, parallel file systems, RAID environments and high‑performance networks.
• Support and maintain large‑scale file system environments, handling appliance, networking and storage incidents.
• Reproduce customer‑reported problems in internal labs to isolate root causes and validate fixes or work‑arounds.
• Create and execute upgrade procedures, validation plans and troubleshooting methodologies to improve operational stability.
• Collaborate with engineering and product teams to share feedback, improve product quality and enhance internal tooling.
• Communicate technical concepts clearly to both technical and non‑technical stakeholders while maintaining strong customer relationships.
• Participate in on‑call rotations and occasional weekend coverage to ensure uninterrupted support.
• Mentor junior team members and contribute to knowledge sharing across the support organization.

Required profile

• 5+ years of experience supporting and maintaining Linux‑based file systems in enterprise or production environments.
• Hands‑on experience with RAID storage systems, SAN/NAS technologies, high‑performance networking and enterprise hardware support.
• Strong expertise in Linux/Unix systems administration and debugging distributed environments.
• Solid understanding of parallel file system concepts, preferably Lustre or similar large‑scale storage technologies.
• Experience with AI, HPC, cloud storage or data‑center environments is highly desirable.

Required skills

• Linux/Unix administration
• RAID storage systems
• SAN and NAS technologies
• High‑performance networking
• SCSI and SAN fabrics
• Brocade switches
• Cisco switches
• Parallel file systems (e.g., Lustre)
• AI infrastructure
• HPC environments
• Cloud storage platforms