Store Advisor

About the role

As a Store Advisor you will be a key player in delivering a premium, individualized fan experience in‑store, applying the Cloud CX philosophy to create “wow” moments and support brand loyalty.

Key responsibilities

• Deliver a premium, individualized customer experience rooted in the On Spirits and Cloud CX philosophy.
• Respond to fan inquiries and resolve issues positively, ensuring a premium shopping experience.
• Assist with unpacking, back‑stocking, and organizing deliveries to keep inventory efficiently managed.
• Maintain a clean, organized, and safe work environment in line with Health & Safety standards.
• Support daily operational tasks such as restocking shelves, updating displays, and managing product flow.
• Contribute ideas for in‑store events, community engagement, and activities that boost fan interaction and store presence.

Required profile

• 1+ years of relevant experience in retail or a customer‑service related field.
• Understanding of service excellence with the ability to engage fans and provide effective solutions.
• Strong organizational skills and attention to detail.
• Excellent communication skills and ability to give constructive feedback.
• Willingness to work weekends, evenings and holidays as needed.