Administrative Assistant – Guest Scientists Support

About the role

As an Administrative Assistant in the CERN Users Office, you will provide customer‑focused administrative services to CERN’s international community of guest scientists, supporting registration, personnel formalities and host‑state documentation.

Key responsibilities

• Provide administrative support and guidance to guest scientists throughout registration and integration.
• Process, maintain and manage administrative records, ensuring data quality across CERN information systems.
• Support team activities to ensure continuity of administrative services.
• Document, review and improve HCM processes, collecting and analysing user feedback.
• Develop and maintain onboarding resources, communication materials and knowledge‑sharing initiatives.

Required profile

• Initial experience in administrative support, customer service or office administration.
• Exposure to service‑oriented activities and interaction with diverse stakeholders.
• Experience maintaining records or documentation.
• Familiarity with standard office software and digital collaboration tools.
• Exposure to onboarding activities, user support or guidance material preparation.

Required skills

• Strong communication and interpersonal abilities in an international, multicultural environment.
• Service‑oriented mindset with professional stakeholder interaction.
• Good organisational skills, able to manage multiple tasks and maintain accurate records.
• Attention to detail and confidentiality in handling information and data.
• Proficiency in Microsoft Office applications and collaborative document management tools.
• Fluent spoken and written English, with a commitment to learn French.

What we offer

• A monthly stipend of 4 687 CHF (tax‑free).
• 30 days paid leave per year plus a two‑week annual closure.
• Comprehensive health‑insurance coverage for you and your family, plus pension fund membership.
• Family, child and infant allowances where applicable.
• Relocation package (installation grant and travel expenses) based on individual circumstances.
• Possibility to extend the contract up to 36 months.
• On‑the‑job and formal training, including language classes.