Associate Implementation Consultant

About the role

This position supports the customer onboarding journey for complex HR and payroll SaaS solutions. Based in Switzerland and working fully remote, you will guide new clients through their first implementation phase, ensuring a smooth, structured, and value‑driven adoption.

Key responsibilities

• Coordinate end‑to‑end client implementation projects, from kickoff to handover.
• Serve as the primary point of contact during implementation, managing communication between customers and internal product, engineering, and operations teams.
• Facilitate transition from sales to implementation, ensuring full context transfer and alignment on expectations.
• Organise and lead kickoff calls, project planning sessions, and regular status updates.
• Track project progress, maintain documentation, and provide visibility of next steps for both clients and internal stakeholders.
• Collaborate with cross‑functional teams to resolve implementation challenges efficiently.
• Ensure successful handover to customer‑success teams once onboarding is complete.
• Identify opportunities for process improvement and contribute feedback to enhance implementation frameworks.

Required profile

• 1‑3 years of experience in customer‑facing roles such as project coordination, implementation, onboarding, or account support.
• Strong ability to manage multiple projects and stakeholders simultaneously in a structured manner.
• Excellent written and verbal communication skills in English.
• Proven ability to ask insightful questions to understand customer needs and technical setups.
• Experience working in cross‑functional environments with product, engineering, and customer‑success teams.
• Comfortable in fast‑paced, remote, and evolving environments with a strong sense of ownership.

Required skills