Client Advisor - LOEWE Zurich Globus

About the role

LOEWE, founded in Spain in 1846 and now under the creative direction of Jack McCollough and Lazaro Hernandez, is hiring a Client Advisor for its Zurich Globus store. As Client Advisor you will exceed client service expectations in a personable, playful and engaging way, helping you achieve your own and your team's goals.

Key responsibilities

• Achieve individual and store objectives.
• Connect with clients emotionally to create an exceptional, memorable experience and build long-lasting relationships.
• Maintain client contact regularly by email, phone, messages or personalised notes.
• Share the brand's history and heritage and highlight product categories through product knowledge and storytelling.
• Develop and grow your client book, updating client information in the company tools.
• Work as a team player and collaborate on all store activities.
• Take part in visual merchandising according to LOEWE's visual standards.
• Keep products efficient, clean, secure and organised, front and back of house, and support inventory management and ad hoc back-of-house tasks.
• Follow company policies, including grooming and behaviour standards.

Required profile

• Proven experience achieving individual goals and contributing to team results.
• Experience in a similar customer-centric role.
• Deep interest in fashion, art and culture.
• Naturally inclusive and open-minded.
• Confident, service-oriented, adaptable and empathetic.
• Effective communication skills and a results-driven, commercial mindset.
• Fluent in English and Swiss German.